Terms and conditions
GENERAL TERMS AND CONDITIONS
This document contains the general terms and conditions (hereinafter: ‘GTC’) regarding the customers of products sold via the www.handballshop.hu website (hereinafter: ’Customer’) operated by HBMP Limited Liability Company as the service provider (hereinafter: ’Service Provider’).
The GTC contains the conditions for the use of the products (hereinafter: ’Product’) available on the www.handballshop.hu website (hereinafter: ‘Website’) by the Customer.
This GTC contains all the terms and conditions of the purchase of the purchasable products by the Customer through the Website.
The technical information required for the use of the Website, not contained in this GTC, is provided by other information available on the Website.
The technical information required for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.
The language of the document is Hungarian.
The contract is not qualified as a written contract, they are not registered by the Service Provider, so it cannot be accessed and not viewed afterwards.
The Service Provider is not subject to the provisions of any code of conduct.
By using the Website and using the Service, the Customer acknowledges and accepts the following:
1. Service Provider data
Name: HBMP Limited Liability Company
Registered seat: H-1087 Budapest, Könyves Kálmán körút 76.
Registration number: 01-09-992177
Tax number: 24137081-2-42
Accounting holding financial institution: K&H Bank
Account number: 10400126-00029883-00000004
E-mail address: kezishop@hbmp.hu
Phone number: +36/1-435-4260
Hosting provider details:
Name: ProperIT Consulting Limited Liability Company
Seat: H-1238 Budapest, Csibuk utca 71.
2. Terms and Conditions of Purchase
2.1. Registration
Every part of the Website content is accessible to any Customer without registration, the purchase is not linked to registration (then entry).
2.2. Order
Customer can place an order for the products available on the Website as follows:
2.3. Purchase Product
2.3.1. Select product
The products are available on the Website via the ‘Products’ or ‘Sale’ menu, where you can see the image of the product and you can select the product quantity below the image and click on ‘Add to Cart’ to place the desired quantity into the cart.
Click on the image of the product to display a larger image of the product as well as the product information sheet where you can also select the desired quantity and as well as the colour and size of the product. On the product information sheet, click on the ‘Add to Cart’ button to place the product into the Customers’ virtual shopping cart.
2.3.2. Finalize your cart
The next step in the purchase process is to click on ‘My Cart’ to check the list and the quantities of products you want to buy. On this page, you can see completing the products placed into the cart and their total amount.
On this page, you can click on the red ‘X’ button to remove the products from the cart or click on ‘+’ or ‘- ‘to change the quantity and the Customer must choose the method of delivery.
On this page, the Customer can see the subtotal of the cart, the shipping fee, and the total amount of their order.
2.3.3. Specify billing and shipping details and Finalize your order
To continue shopping, the Customer must click on ‘Checkout’. You can then enter your billing and shipping information. These data are required for purchase.
The Customer must select the method of payment on this page.
In case of credit card payment, we will redirect you to the payment page after sending the order.
To send your order, you must accept this GTC and the Privacy Statement by clicking in the check box on this site.
The Service Provider also notifies the Customer of the success of the order through the following interface and e-mail as well, where the Customer’s order number can also be found.
The order is then dispatched by clicking on the ‘Place your Order’ button, which creates a payment obligation for the Customer.
3. Payment of products
If you initiate the K&H online payment, your payment can be paid through the online payment interface that appears.
The prices quoted in the Website are the current prices at the time of order, which can be found by the Customer next to the product at the Website. Prices are gross, contains the 27% VAT, but these prices do not include shipping costs.
The Service Provider shall not be liable for its improperly stated price and/or wrong price due to the fault of the system or the unrealistic price significantly different from the price of the product (eg. ‘0’ HUF). In such cases, the Service Provider is not obligated to supply the product at the wrong price indicated on the Website. In the event of a wrong price, the Service Provider recommends the purchase of the product at a real price in the confirmation of the order or afterwards, with which information the Customer may decide to order the product at a real price or cancel the order without any disadvantage or consequence.
4. Correct data entry errors
The Customer can correct data entry errors (eg. cancel the product from the cart, to modify the quantity, to modify ordering data) at any stage of the order until sending the order to the Service Provider. Until the order is delivered, the Customer can click on the ‘Back’ button to return to the previous page and change his order.
5. Validity of offer, confirmation
The Service Provider processes the orders automatically and acknowledges to the Customer the acceptance of the order and the conclusion of the contract by e-mail notification which includes the information provided by the Customer during the purchase or registration (billing and delivery information), the order identifier, the date of ordering, the list of ordered products, the quantity of the product, the price of the product, the shipping cost and the total amount payable, and the contact details of the Service Provider.
The confirmation e-mail from the Service Provider is the acceptance of an offer made by the Customer of which a valid contract concluded by and between the Service Provider and Customer.
The Customer is exempt from the bidding obligation (validity of offer) if she/he does not receive a confirmation e-mail from the Service Provider within 48 hours at the latest.
The order is a contract concluded electronically, which is governed by Hungarian Act V of 2013 on the Civil Code, and the Hungarian Act CVIII of 2001 on electronic commercial services and on information society services. The contract is governed by Government Decree No. 45/2014 (II.26.) on the detailed rules for contracts between consumers and businesses and considers the provisions of Directive 2011/83/EU of the European Parliament and the Council on consumer rights.
After receiving the order, there may not be sufficient quantity available for certain products to serve the Customer (we strive to always work with the latest stock). In this case, the Service Provider will inform the Customer via e-mail or Customer’s phone number and inform about alternative solutions.
6. Payment
The Customer can pay for the product to be purchased by credit card payment.
In case of personal delivery in our store (H-1087 Budapest, Könyves Kálmán körút 76.) Customer can pay the value of you purchase by cash or credit card any other costs during opening hours (Monday-Friday 12:00-18:00).
In the case of a product with a unique name, it is only possible to pay online with a credit card.
7. Invoice
The Service Provider sends the invoice electronically to the Customer’s email address.
8. Shipping
Orders took place at the Website are delivered by courier service to the specified shipping address.
The Service Provider accepts no liability for any delayed or cancelled delivery incidents due to incorrect data.
The shipping cost to abroad is variable amount HUF.
9. Sales abroad
The Service Provider does not distinguish between users inside and outside Hungary during sales.
The provisions of these GTC shall also apply to purchases outside Hungary together with the provisions of the relevant Regulation 2018/302/EU.
During foreign sales, the language of communication and purchase is Hungarian, the Service Provider is not obliged to communicate with the user in the language of the User’s Member State.
The Service Provider is not obliged to comply with the non-contractual requirements specified in the national law of the User’s Member State in relation to the given service or ticket, such as labelling or sector-specific requirements, or to inform the User about these requirements.
The Service Provider applies the Hungarian VAT to all Products, if the sales amount of the product does not exceed the sales amount of EUR 10,000. Above the indicated value limit, the Service Provider charges VAT according to the User’s Member State.
The user can use his/her legal remedies possibilities according to these GTC.
Payment is made in the currency specified by the Service Provider.
The Service Provider may withhold the transfer of the Service or ticket until it is satisfied that the price of the Service or ticket has been successfully paid using the electronic payment solution (including the case when the User pays the purchase price in the currency of the Member State in case of the product paid by bank transfer and the Service Provider does not receive the full amount of the purchase price due to the exchange and bank commissions and costs). If the price of the service/ticket has not been fully paid, the Service Provider may call the User to supplement the purchase price. In order to hand over the Service or the ticket, the Service Provider also provides the handover possibilities due to Hungarian customers to non-Hungarian customers.
After the payment of the delivery fee, the Service Provider fulfils the order, if the User does not pay the delivery fee to the Service Provider or does not solve its own delivery by the agreed date, the Service Provider terminates the contract and refunds the prepaid purchase price to the User.
The delivery fee depends on the size of the package according to the GLS tariff.
10. Right to withdraw
The provisions of this section are can only apply solely to natural persons who buy, order, receive, use goods as well as who addressee of commercial communication or offer, only outside the scope of her/his profession, independent self-employed job or business activity (hereinafter referred to as: ‘Consumer’)
For products purchased at the Website, the Consumer is entitled to:
- good
- in the case of delivery of more goods, the last delivered good
- in the case, if the good consists of several pieces, the delivery of the last piece
- in the case, if the good should provide regularly within a specified period, the first delivery
to withdraw from his purchase within 14 days from the date of receipt by the Consumer or by a third-party other than the carrier indicated by the Consumer without giving any reason.
The Consumer has the right to exercise the right to withdraw between the date of the conduction of the contract and the delivery.
In the case of withdrawing the Consumer is obligated to send (with the post, telefax or electronically sent the letter) his/her unequivocal statement which contains the Consumer’s intention of withdrawing to the Service Provider’s address which can be found in the second section of this GTC. For this purpose, the Consumer can use the sample which can be accessed through the following url [link insertion]. The Consumer exercises the right of termination within the deadline if she/he send her/his statement to the Service Provider before the abovementioned deadline.
The Consumer has to prove that she/he exercised the right of withdrawing in accordance with the provisions laid down in this section.
The Service Provider confirms through e-mail immediately that it received the termination statement.
In the case of written withdraw, it must be considered as it enforced within deadline if the Consumer sent his/her statement within 14 days (even on the 14th day) to the Service Provider.
In the case of withdrawing, the Consumer is obliged to return the ordered good(s) to the Service Provider’s address with the undue delay but at the latest 14 days after the notification of declaration of withdrawing. The deadline is considered as performed if the Consumer gives the good to the post or the delivery man before the expiration of the 14 days deadline.
If the Consumer exercises the right to withdraw, the Service Provider will refund the sum of the performed considerations immediately but no later than 14 days.
If a Consumer withdraws from the contract, within 14 days of receipt of the Consumer’s withdrawal notice, the Service Provider reimburses all remuneration paid by the Consumer, including the cost of transport (except for the extra costs incurred by Customer has chosen a mode of transport other than the cheapest mode of transport offered by the Service Provider). The Service Provider is entitled to withhold the refund until it has returned the product, or the Consumer has not verified that it has returned it: both Service Provider takes into account the earlier date.
Through the refund process, the Service Provider applies the same payment method which was applied the original transaction unless if the Consumer gives his contribution expressly to apply other payment method. For the application of this payment method the Consumer will not be charged with any additional costs.
Please note that the Consumer may not exercise his/her right of withdrawal and termination due to section 29 (1) c) of Pursuant to (Hungarian) Government Decree No. 45/2014 (II.26.): non-prefabricated products for which a consumer instruction or any request has been produced, or which contain products tailored to the consumer; Thus, in the case of uniquely named jerseys, the Consumer cannot exercise his right of withdrawal.
10.1. Warranty and guarantee
10.1.1. Implied warranty
The Customer is entitled to exercise their right of implied warranty in case of the default of performance of Service Provider (the performance is default, in particular, if the product suffers any quality or quantity error). In the case of a consumer contract, the Customer may validate his/her warranty claims for the product defects that existed at the time of delivery of the product within a period of two years from the date of receipt. In addition to the two-year limitation period, the Customer’s implied warranty rights can no longer be enforced.
In case of non-consumer contract, the Costumer can exercise its warranty rights up to 1 year after the reception.
The Customer – according to its choice – can ask for repair or replacement, except if to perform due to the choice of the Customer is impossible or if the choice causes disproportionate extra costs to the Provider compared to the other service. In the case if the Customer did not or cannot ask for repair then it has the right to ask for a proportionate discount or it has the right to repair the defect on its own. Ultimately, the Customer has the right to withdraw from the contract. There is no right to withdraw from the contract in case of minor defect.
The Customer has the right to change the exercised warranty right but it has to bear the costs caused by the change, except the change is justifiable or it’s caused by the Provider.
The Customer is obliged to notify the Provider about the defect without delay but not later than 2 months after the discovery of the defect.
The Customer can exercise its warranty rights directly against to Provider.
In case if the Customer notices the Provider about the defect in 6 months from the conduction of the contract, there is no other requirement to exercise the warranty rights than to certify (with bill or etc.) that the Customer bought the good from the Provider. In such case, the Provider only can be exempted from the warranty obligations if it can prove that the defect occurred after the delivery. After 6 months from the delivery, the Customer has to prove that the defect occurred before the delivery.
In case if the Customer exercise its warranty rights in relation to – from the defect’s perspective – a separable part of the good then the warranty right not qualified as exercised in relation the other parts of the good.
10.1.2. Product warranty
In the event of a defect in the product (movable thing), the Customer, who is a consumer, chooses to claim his product warranty. Product liability varies in the way of the warranty, so that in this case the distributor can expressly act against the manufacturer.
However, as a product warranty claim, the Customer may only request the repair or replacement of the defective product. If the product is defective when claim for product liability is granted, the Customer must prove it.
The product qualifies as defective if it is not complying with the quality requirements in force at the time of the offering or it is not complying with the performances in the description provided by the producer.
The Costumer can exercise its product warranty rights in 2 years after the date of the offering by the producer. After this deadline terminates the Costumer loses its product warranty rights. The Customer is obliged to notice without delay the producer about the defect after the discovery. The notification qualifies as without delay in 2 months after the discovery. The Costumer is liable for the damages to arise from the delay of the notice.
The Costumer can exercise its product warranty rights against the producer and the retailer.
The producer or the retailer solely can exempt from the liability if it can prove that:
– it did not produce or offered the product within the scope of its business activity
– the defect was not recognisable at the time of offering the actual position of the science and technique
– the defect of the product arises because of compliance to law or compulsory act of authorities.
The producer or the retailer shall prove only one reason to exempt.
11. Legal Remedies
11.1. Place, time, method of complaint handling
In the event of a complaint, claim or data entry error that may arise during the use of the Service, the User may contact the Service Provider at one of the indicated contact details. The Service Provider’s complaint handling is free of charge in all cases.
Complaints will be investigated in all cases. The Service Provider shall, if possible, remedy the oral complaint immediately. If it is not possible to remedy the oral complaint immediately, due to the nature of the complaint, or if the User does not agree with the handling of the complaint, the Service Provider shall keep a record of the complaint, which it shall keep for five years together with its substantive response to the complaint. In the case of an oral complaint communicated by the Service Provider by telephone or other electronic communication service, the User shall send a copy of the record at the latest at the same time as the substantive reply. In all other cases, the Service Provider shall act in accordance with the rules applicable to written complaints.
The Service Provider will respond to the complaint received in writing within 30 days. The measure means delivery by post within the meaning of this contract. If the complaint is rejected, the Service Provider shall inform the User of the reason for the rejection.
12. Other legal remedies
If any legal dispute between the Service Provider and the User is not settled during negotiations with the Service Provider, the User is entitled to:
- complain to the consumer protection authority,
- initiate an Arbitration Board procedure,
- initiate legal proceedings.
Contact details of the Arbitration Boards:
Baranya County Arbitration Board, Address: 7625 Pécs, Majorosy Imre u. 36. Mailing Address: 7602 Pécs, Pf. 109., Phone number: (72) 507-154, Fax number: (72) 507-152, President: Dr. Bodnár József, E-mail: bekelteto@pbkik.hu,
Bács-Kiskun County Arbitration Board, Address: 6000 Kecskemét, Árpád krt. 4. Phone number: (76) 501-525, (76) 501-500, Fax number: (76) 501-538, President: Dr. Horváth Zsuzsanna, E-mail: bekeltetes@bacsbekeltetes.hu,
Békés County Arbitration Board, Address: 5600 Békéscsaba, Penza ltp. 5., Phone number: (66) 324- 976, 446-354, 451-775, Fax number: (66) 324-976, President: Dr. Bagdi László, E-mail: bekeltetes@bmkik.hu; bmkik@bmkik.hu,
Borsod-Abaúj-Zemplén County Arbitration Board, Address: 3525 Miskolc, Szentpáli u. 1., Phone number: (46) 501-091, 501-870, Fax number: (46) 501-099, President: Dr. Tulipán Péter, E-mail: bekeltetes@bokik.hu,
Budapest Arbitration Board, Address: 1016 Budapest, Krisztina krt. 99. Phone number: (1) 488-2131, Fax number: (1) 488-2186, President: Dr. Baranovszky György, E-mail: bekelteto.testulet@bkik.hu,
Csongrád County Arbitration Board, Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: (62) 554- 250/118 extension, Fax number: (62) 426-149, President: Dr. Horváth Károly E-mail: info@csmkik.hu,
Fejér County Arbitration Board, Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Phone number: (22) 510-310, Fax number: (22) 510-312, President: Dr. Vári Kovács József, E-mail: fmkik@fmkik.hu; bekeltetes@fmkik.hu,
Győr-Moson-Sopron County Arbitration Board, Address: 9021 Győr, Szent István út 10/a. Phone number: (96) 520-202; 520-217, Fax number: (96) 520-218, President: Horváth László, E-mail: bekelteto@gymskik.hu,
Hajdú-Bihar County Arbitration Board, Address: 4025 Debrecen, Petőfi tér 10. Phone number: (52) 500- 735, Fax number:(52) 500-720, President: Dr. Hajnal Zsolt E-mail: hbkik@hbkik.hu,
Heves County Arbitration Board, Address: 3300 Eger, Faiskola út 15. Mailing Address: 3301 Eger, Pf. 440., Phone number: (36) 416-660/105 Fax number: (36) 323-615, President: Dr. Gordos Csaba E-mail: hkik@hkik.hu,
Jász-Nagykun-Szolnok County Arbitration Board Address: 5000 Szolnok, Verseghy park 8. Phone number: (56) 510-610, Fax number: (56) 370-005, President: Dr. Lajkóné dr. Vígh Judit E-mail: kamara@jnszmkik.hu,
Komárom-Esztergom County Arbitration Board Address: 2800 Tatabánya, Fő tér 36., Phone number: (34) 513-010, Fax number: (34) 316-259, President: Dr. Rozsnyói György E-mail: kemkik@kemkik.hu,
Nógrád County Arbitration Board, Address: 3100 Salgótarján, Alkotmány út 9/a Telefonszám: (32) 520- 860, Fax number: (32) 520-862, President: Dr. Pongó Erik, E-mail: nkik@nkik.hu,
Pest County Arbitration Board, Address: 1055 Budapest Kossuth tér 6-8. Phone number: (1)-474-7921, Fax number: (1)-474-7921, President: dr. Csanádi Károly, E-mail: pmbekelteto@pmkik.hu,
Somogy County Arbitration Board Address: 7400 Kaposvár, Anna utca 6. Phone number: (82) 501-000, Fax number: (82) 501-046, President: Dr. Novák Ferenc E-mail: skik@skik.hu 32,
Szabolcs-Szatmár-Bereg County Arbitration Board Address: 4400 Nyíregyháza, Széchenyi u. 2. Phone number: (42) 311-544, (42) 420-180, Fax number: (42) 420-180, President: Görömbeiné dr. Balmaz Katalin E-mail: bekelteto@szabkam.hu,
Tolna County Arbitration Board, Address: 7100 Szekszárd, Arany J. u. 23-25. Phone number: (74) 411- 661, Fax number: 411-456, President: Dr. Gáll Ferenc, E-mail: kamara@tmkik.hu,
Vas County Arbitration Board, Address: 9700 Szombathely, Honvéd tér 2. Phone number: (94) 312- 356, Fax number: 316-936, President: Dr. Kövesdi Zoltán, E-mail: vmkik@vmkik.hu,
Veszprém County Arbitration Board Address: 8200 Veszprém, Budapest u. 3. Phone number: (88) 429- 008, Fax number: (88) 412-150, President: Dr. Vasvári Csaba, E-mail: info@bekeltetesveszprem.hu,
Zala County Arbitration Board, Address: 8900 Zalaegerszeg, Petőfi utca 24., Phone number: (92) 550- 514, Fax number: 550-525, President: Dr. Molnár Sándor, E-mail: zmkik@zmkik.hu; zmbekelteto@zmkik.hu
Online dispute resolution In the event of a cross-border consumer dispute related to an online contract of sale, the Consumers can electronically settle their cross-border disputes related to online purchases at https://webgate.acceptance.ec.europa.eu/odr/main/?event=main.home.show&reload=false accessible through an electronic complaint filed through an online platform.
In Hungary, the Budapest Arbitration Board deals with disputes between cross-border consumers and merchants related to online sales contracts.
13. Other provisions
13.1. Unilateral Modification of Terms of Service
Service Provider is entitled to unilaterally modify this General Terms and Conditions in addition to informing Users on the Website. The modified provisions will become effective upon User’s first use of the Website after its entry into force and will apply to any matter initiated after the modification.
The Service Provider also reserves the right to make any changes or repairs on the Website at any time without prior notice. The Service Provider also reserves the right to move the Website under another domain name.
13.2. Copyrights
The entire Website, its graphic elements, text and technical solutions, and the elements of the Service are protected by copyright or other intellectual property rights. Service Provider is the authorized user of all content, any copyrighted work or other intellectual property displayed on the Website and in the provision of the services available through the Website (including, but not limited to, all graphics and other materials, layout, editing, software and other solutions used, implementation of the Website).
The content of the Website and some of its contents may not be copied or printed on a physical or other storage medium with the prior written consent of the Service Provider.
In addition to the rights expressly set forth in these GTC, the application, the use of the Website or any provision of the GTC do not grant the User the right to use or utilize any of the trade names or trademarks on the Website. In addition to the display associated with the intended use of the Website, the temporary duplication required for this purpose, and private copying these intellectual works may not be used or utilized in any other form without the prior written permission of the Service Provider.
The Service Provider reserves all rights to all elements of its service, in particular the domain name, the subdomains belonging to it, all other domain names occupied by the Service Provider, its subpages and the Internet advertising space. All activities aimed at listing, organizing, archiving, hacking, decrypting the source code of the Service Provider’s database are prohibited, unless the Service Provider grants special permission to do so.
It is forbidden to modify, copy, place new data or overwrite existing data in the Service Provider’s database by bypassing the interface or search engines provided by the Service Provider without a separate agreement or use of the service for this purpose.
These General Terms and Conditions are for an indefinite period of time, the effective date of which is: 31.03.2021. In the event of an amendment to the GTC, the Service Provider shall notify the User of the changes by publishing them on the Service’s Website, the amendment shall take effect upon publication.
A downloadable version of this document is available by clicking on the following link:
These GTCs have been drafted and has effect in Hungarian language and translated to English for informational purposes only. In the event of any discrepancy between the Hungarian and the translated versions, the Hungarian version shall prevail.